Samsung replace their RA drives with new product too, not refurbished crap that falls over right away.
That's surely only guaranteed applicable from your position as a business?
I had my first Samsung failure a few months back on a SP2504C. Bloody broke my perfect record with them since my first which was a SHD-30420A (420MB) I had in a 486.
The drive I got back I couldn't discern whether new or refurb. I doubt it went to Samsung but was replaced via online stores distributor as I returned to online store I purchased from. So I haven't used Samsungs specific RA process yet.
Drive came back in same box and clamshell I sent without the traditional little pack of screws or piece of paper you would get in a new package so I was immediately suspicious. Drive replacement itself was a much earlier made version/revision and was absolutely covered with fingerprints which I wasn't impressed about at all. However, the replacement has been fine and lives amongst 2 other SP2504C models and a HD400LD.
In case you're wondering the failure first manifested itself as runaway temps via SMART while adjacent drives were fine. This was in the early hours of a very cold morning in OZ and made no sense at all. Physically touching the drive found it to be just warm as expected but certainly not hot.
Had to go to work so I shut things down to investigate later. Downloaded Samsungs diagnostic program and ran first thing after work and drive passed with no errors :weird:
I continued to use the drive (storage drive) the rest of the night while contemplating what to do about this crazy false temp problem and it was otherwise fine. Shut down the PC and went to bed and the next morning when I got up and started PC and got into windows the drive now didn't have a letter assigned and windows is offering to format it. :freaking out:
At that point I dragged everything I wanted off the drive via recovery software (while it was still running and without shutting down again). When completed I shut down and went to work (late).
Next arvo turned PC back on and damn thing is making the odd scratchy grinding sound at boot we all dread to hear.
Reset PC with Samsung diagnostic floppy in A: and ran test again, and NOW it's showing large amount of errors. RA time. Turnaround though for replacement was under 2 weeks which wasn't so bad.
My first Samsung failure, and most recent failure I've had in a new HDD since a pair of U series Seagates went 2 for 2 on me in first week of ownership back in S7 days. Horid drives they were with the rubber cover to shut the things up.