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Thread: Problems with adopting Ubiquity AC-Pro access point

  1. #1
    Learning Storage Performance DrunkenBastard's Avatar
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    Problems with adopting Ubiquity AC-Pro access point

    So I've installed Java, and the latest UniFi 5.3.8 controller (running on Win 7).

    Upgraded the firmware on the AC-Pro to the latest release (3.7.29)

    AP shows as pending adoption, I choose "Adopt" and it eventually times out saying "Adoption Failed".

    Tried forgetting and re-adopting several times, always fails.

    I found this support article: https://community.ubnt.com/t5/UniFi-...ht/true#M44264

    Where it says to use the setinform command to give it an IP address. However, when I attempt to SSH into the AP at 192.168.1.20, I don't get a login prompt, the session times out. Anyone have any idea what I'm doing wrong? I'm ready to send this back to Amazon.

  2. #2
    Fixture ddrueding's Avatar
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    I've had a similar issue after a firmware upgrade. Resolving it included SSH and a reset of some kind, plus a reboot IIRC. It has been a while.

    It may have grabbed an IP from your DHCP? Have you tried a factory reset using the pinhole on the PoE adapter? Once you can SSH to it use this command:

    syswrapper.sh restore-default
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  3. #3
    Learning Storage Performance DrunkenBastard's Avatar
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    Thanks for the info Dave.

    If I do the factory reset, what credentials do I use to connect using SSH?

  4. #4
    NVIDIA> AMD Fixture Handruin's Avatar
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    I believe this article should help with the default username/password.

    I've had a huge amount of issues getting the controller to discover my UAP-pro let alone adopt it. I got it setup once via my laptop and I remember having to disable everything in the windows firewall to get it to communicate with the UAP. Their controller communication and discover is probably the one major complain I would make about using their APs. I've been tempted to just get the Unifi Cloud Key device to be done with trying to manage the APs from a computer. I realize this shouldn't be required but it has some advantages to being available without needing to leave a computer running with the controller/management software.

  5. #5
    Serial computer killer Hairy Aussie CougTek's Avatar
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    The problem I've had with adoption was when I changed the forst password I set on the controller. The AP kept the old one, so they all showed as disconnected.

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