CougTek
01-17-2004, 09:06 PM
They are bastards.
First, they send me an invoice (for a graphic card - item less than 1lb) with a shipping fee of 11.99$ and a handling fee of 1.99$. Their auction (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=2779811652&category=40160&sspagename=STRK%3AMEBWN%3AIT&rd=1) clearly states that the handling fee is 1.50$ for all items.
Payments Accepted For Domestic Bidders : BidPay, PayKo (PayPal friendly), PayPal.
Please note there is a $1.50 handling fee for all transactions regarding auction purchases.
Plus, they write that international buyers should visit their "about ME (http://members.ebay.com/aboutme/ecsauctionsonline/)" section to know their shipping rate for their region. Which leads to this page (http://www.ecsauctions.com/shiprates.htm), where it's, again, clearly written that default shipping to Canada (and Québec) for items less than 1lb is 13.49$.
So I tried to send them a message to tell them the amounts they charged me in their invoice are inappropriate. Written in their invoice :
You may also contact the seller via email to complete the sale at ecsauctions@mail.com. If contacting the seller directly, please do so within 3 business days. You should send payment directly to the seller.
So I send the message to this address, which they only reply with the following :
***PLEASE READ ENTIRE EMAIL BEFORE REPLYING BACK***
COMPANY WEBSITE : http://www.ecsauctions.com
All inquiries regarding auciton items must be completed at
http://www.ecsauctions.com/inquiry.htm
IMPORTANT : All inquiries sent to this email address WILL NOT BE
replied to unless bidder goes to link above.
INTERNATIONAL BIDDERS : For further information regarding purchasing
items from us please go to
http://www.ecsauctionsonline.com/international.htm
BTW, the last link is broken : it is in fact http://www.ecsauctions.com/international.htm
Quite pissed, I re-write the following through their clumsy auctions follow-up system (http://www.ecsauctions.com/inquiry.htm) :
> Hi,
>
> I'm the high-bidder for your Matrox G400 graphic card.
> In your auction
> (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=2779811652&category=40160&sspagename=STRK%3AMEBBI%3AIT&rd=1),
> it is written :
>
> Please note there is a $1.50 handling fee for all
> transactions regarding auction purchases.
>
> In the invoice I've received from you, the handling
> fee is 1.99$. This should be corrected to 1.50$.
> According to your web site
> (http://www.ecsauctions.com/shiprates.htm), the
> shipping to Canada should be 13.49$ for default
> shipping (I assume it is via USPS). So the grand
> total of the auction(4.99$) + handling(1.50$) +
> shipping(13.49$) should be 19.98U$, correct?
>
>[...]
>
> If you have any issue or comment on the above, don't
> hesitate to send me a message.
>
>
> Regards,
>
Coug
Later, here's the stupid answer they had for me :
no as stated all international shipping is a flat rate of $16.99 plus the stated insurance. the listed price for domestic shipping is $11.99 so there is no way that the international shipping rate is lower then the domestic. as stated in the About Me section of the auction all international shipping has a flat rate of 16.99 per packages which are under 1 lbs.
:eekers:
Where the Hell did that 16.99$ come from.
I want to avoid negative feeback, but these mofo are looking for it. What a bunch of clueless idiots!
Is there a way to contact eBay to complain about them and avoid negative feedback from such imbeciles?
First, they send me an invoice (for a graphic card - item less than 1lb) with a shipping fee of 11.99$ and a handling fee of 1.99$. Their auction (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=2779811652&category=40160&sspagename=STRK%3AMEBWN%3AIT&rd=1) clearly states that the handling fee is 1.50$ for all items.
Payments Accepted For Domestic Bidders : BidPay, PayKo (PayPal friendly), PayPal.
Please note there is a $1.50 handling fee for all transactions regarding auction purchases.
Plus, they write that international buyers should visit their "about ME (http://members.ebay.com/aboutme/ecsauctionsonline/)" section to know their shipping rate for their region. Which leads to this page (http://www.ecsauctions.com/shiprates.htm), where it's, again, clearly written that default shipping to Canada (and Québec) for items less than 1lb is 13.49$.
So I tried to send them a message to tell them the amounts they charged me in their invoice are inappropriate. Written in their invoice :
You may also contact the seller via email to complete the sale at ecsauctions@mail.com. If contacting the seller directly, please do so within 3 business days. You should send payment directly to the seller.
So I send the message to this address, which they only reply with the following :
***PLEASE READ ENTIRE EMAIL BEFORE REPLYING BACK***
COMPANY WEBSITE : http://www.ecsauctions.com
All inquiries regarding auciton items must be completed at
http://www.ecsauctions.com/inquiry.htm
IMPORTANT : All inquiries sent to this email address WILL NOT BE
replied to unless bidder goes to link above.
INTERNATIONAL BIDDERS : For further information regarding purchasing
items from us please go to
http://www.ecsauctionsonline.com/international.htm
BTW, the last link is broken : it is in fact http://www.ecsauctions.com/international.htm
Quite pissed, I re-write the following through their clumsy auctions follow-up system (http://www.ecsauctions.com/inquiry.htm) :
> Hi,
>
> I'm the high-bidder for your Matrox G400 graphic card.
> In your auction
> (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=2779811652&category=40160&sspagename=STRK%3AMEBBI%3AIT&rd=1),
> it is written :
>
> Please note there is a $1.50 handling fee for all
> transactions regarding auction purchases.
>
> In the invoice I've received from you, the handling
> fee is 1.99$. This should be corrected to 1.50$.
> According to your web site
> (http://www.ecsauctions.com/shiprates.htm), the
> shipping to Canada should be 13.49$ for default
> shipping (I assume it is via USPS). So the grand
> total of the auction(4.99$) + handling(1.50$) +
> shipping(13.49$) should be 19.98U$, correct?
>
>[...]
>
> If you have any issue or comment on the above, don't
> hesitate to send me a message.
>
>
> Regards,
>
Coug
Later, here's the stupid answer they had for me :
no as stated all international shipping is a flat rate of $16.99 plus the stated insurance. the listed price for domestic shipping is $11.99 so there is no way that the international shipping rate is lower then the domestic. as stated in the About Me section of the auction all international shipping has a flat rate of 16.99 per packages which are under 1 lbs.
:eekers:
Where the Hell did that 16.99$ come from.
I want to avoid negative feeback, but these mofo are looking for it. What a bunch of clueless idiots!
Is there a way to contact eBay to complain about them and avoid negative feedback from such imbeciles?